THE ZERO-DRAMA ROADMAP

From the boardroom to the barista—we stop the cultural bleeding, install the legal shields, and turn your team into a high-performance asset.

Stop winging it. Start securing your venue.

As of 2026, the Victorian Psychosocial Regulations have shifted the burden of proof onto the employer. Managing 'the vibe' is no longer a soft skill—it is a legal requirement. From the boardroom to the barista, I help you identify the $1.73M gaps in your culture and install the 'Regulatory Fortress' your business needs to survive.

BECAUSE COMPLIANCE ISN’T A CHOICE.

The 2026 Psychosocial Laws have turned 'the vibe' into a legal benchmark.

You can no longer afford to 'wing it' with a team that isn't trained to handle the pressure. If any of these 3 gaps look familiar, your venue is currently exposed:

THE COMPLIANCE GAP

(The Hazard Audit)

You know the 2026 regulations exist, but you haven't documented your risks. We identify the $1.73M gaps before WorkSafe does.

What if a single unmanaged staff grievance today costs you your business license tomorrow?

THE CULTURE CRACKS

(The Reactivity Reset™)

Interpersonal friction and "toxic eye-rolls" aren't just annoying—they are psychosocial hazards.

We stop the bleeding and reset the boundaries. How much is the "invisible cost of indifference" actually bleeding from your balance sheet?

THE LEADERSHIP DRAIN

(The 90-Day Culture Install)

Your leaders are exhausted from managing personalities instead of performance. We install the systems that allow them to lead with clinical clarity.

What if your team could handle high-pressure conflict without needing you to step in?

What if complaints became the reason customers rave—not leave?

FRACTIONAL CULTURE DIRECTOR

(The Ongoing Shield)

For venues that require elite-level governance without the $180k+ overhead of a full-time People & Culture Executive.

I join your leadership team as an on-call partner to manage compliance cycles, internal mediation, and 2026 regulatory reporting.

The Hazard Audit™

Most audits tick boxes. Ours identifies liabilities.

The Hazard Audit is a deep-dive diagnostic into your 2026 Psychosocial Risk exposure.

We don't just look at the floor; we look at the systems that are leaving you vulnerable to claims and burnout.

The Risk Map: A clear identification of your venue’s highest-risk gaps.
The Board Report: Truth bombs on where your current culture violates the new laws.
The Fix: Immediate priority actions to close the $1.73M exposure window.

ONE SYSTEM. FOUR WAYS TO PROTECT YOUR VENUE.

The Reactivity Reset™

Stop managing drama. Start managing performance.

When a team becomes reactive, profit leaks and high-performers quit. The Reactivity Reset™ is a high-impact circuit breaker designed to stop the cultural bleeding and reset professional boundaries in a single intensive.

What you’ll walk away with:

Boundary Scripting: Giving your managers the exact words to shut down "toxic" friction instantly.
The Team Reset: A psychological circuit breaker that moves staff from "drama" back to "operational focus."
The Relief: Immediate floor peace and a documented baseline for professional conduct.

The 90 Day Culture Install

Hope is not a corporate strategy. Systems are.

The 90-Day Install is the full architectural overhaul of your business.

We don't just "train" staff; we install the permanent standards, regulatory shields, and leadership frameworks that run the venue without you needing to intervene.

What you’ll walk away with:

The Regulatory Shield: A fully documented, 2026-compliant culture and conduct manual.
Leadership Clinicality: Managers trained to lead with strategy and clarity, not emotions and guesswork.
The Asset: A venue that is finally protected, profitable, and professional.

Fractional Culture Director™

Elite governance without the $180k overhead.

For multi-venue groups or high-growth brands that require ongoing expert oversight. I join your leadership team as an on-call partner to handle the heavy lifting of compliance, mediation, and cultural integrity.

What you’ll walk away with:

Ongoing Compliance: Monthly reporting and governance to keep you ahead of the regulators.
Conflict Resolution: An expert "Circuit Breaker" on call to handle high-level internal mediation.
Strategic Growth: A seat at the table to ensure your culture scales as fast as your revenue.

THE RESPONSE PROTOCOL

Diagnose

We execute a deep-dive audit of your operational culture to identify the precise legal and psychosocial gaps leaving you exposed.

Design

You get a high-authority "Regulatory Fortress" blueprint. No fluff, no filler—just the exact systems required to protect your license and your people.

Deliver

We embed the standards on your floor. We don't just "train"; we install the scripts and systems that ensure your team performs under pressure.

27 YEARS ON THE FRONT OF HOUSE REALITY

Care Factor Consulting exists to build high-performance, legally-fortressed cultures for venues that are ready to move beyond 'winging it.' With nearly three decades across hospitality, travel, mediation, and trauma-informed training, I don't just consult—I install the systems that protect your profit and provide the certainty your leadership team needs to scale.

HOW EXPOSED IS YOUR VENUE?

Don't wait for a WorkSafe audit to find your gaps. Take the 3-minute Psychosocial Risk Audit to receive your custom risk score and a high-level roadmap to 2026 compliance.

TRUSTED BY INDUSTRY LEADERS