CARE FACTOR CONSULTING
The right service, at the right time, to transform your customer culture, fast.
From the boardroom to the barista — we meet your business where it’s at, fix the cracks, and make care your competitive edge.
Because the invisible cost of indifference? It’s bleeding more profit than you’ll ever see on a balance sheet.
Where’s your business at right now?
Every venue has blind spots. The good news? Each one has a clear next step. Pick where you’re at, and the pathway forward is inevitable.
Because the invisible cost of indifference? It’s bleeding more profit than you’ll ever see on a balance sheet.
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We don’t know what customers really experience.
Undercover Customer Reality Check™
We visit like real guests and map every micro-moment that builds—or breaks—loyalty.
What if one tiny moment last night already cost you ten tables this month?
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Our team culture is slipping.
Inside Out Culture Scan™
Confidential staff scan + interviews → cultural heatmap → inside-out roadmap.
What if your culture is quietly killing your customer experience?
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We need to handle complaints better.
C.A.R.E. Impact Training™
Curiosity • Attention • Reflect & Respond • Elevation. Practical, on-floor tools.
What if complaints became the reason customers rave—not leave?
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Undercover Customer Reality Check™
Mystery shoppers tick boxes. Customers don’t. They just don’t come back — and you never know why.
The Undercover Customer Reality Check™ is a full customer journey audit done by a hospitality pro, not a casual. We map every micro-moment and show you where care cracks are costing you loyalty.
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We arrive like a real guest, no heads-up.
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We capture every interaction that makes or breaks trust.
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You get the Care Factor File™: truth bombs, fixes, and quick wins.
What if the moment that cost you ten repeat bookings already happened last night?
What you’ll walk away with:
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A clear map of your customer journey — the exact micro-moments breaking trust.
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Fast fixes that stop repeat business and profit leaks.
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The confidence of knowing what really happens when you’re not in the room.
💬 Just imagine this is your testimonial:
“We finally saw what our customers really experience. Fixing a few small cracks filled tables fast — and we got more than we ever expected.”
Inside Out Culture Scan™
Culture leaks. If your staff are drained, distracted, or divided — your customers feel it instantly. Even worse if it's gotten toxicAF.
The Inside Out Culture Scan™ diagnoses your staff culture — from the boardroom to the barista — and shows exactly how it impacts customer care.
Here’s how it works:
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Confidential staff survey + interviews
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Cultural heatmap of strengths and risks
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Roadmap to rebuild care from the inside out
What if the reason customers don’t rave has nothing to do with the menu… and everything to do with the mood behind the counter?
You’ll walk away with:
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A cultural heatmap showing where staff alignment is strong — and where it’s toxic
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A clear action plan that links culture to customer outcomes
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Measurable steps to boost retention, reduce churn, and build a care culture
💬 Picture your team saying this after the Scan:
“The Culture Scan showed us why morale was slipping. The roadmap was simple, staff lifted, and customers started raving again.”
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C.A.R.E. Impact Training™
Complaints are inevitable. But without the right tools, they turn into churn, bad reviews, and staff meltdowns.
The C.A.R.E. Impact Training™ is a half- or full-day workshop that equips your team to turn complaints into connection using our proven framework: Curiosity • Attention • Reflect & Respond • Elevation.
Here’s how it works:
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Learn the CARE Method™ step by step
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Use tools like the WOW Playbook™, CARE Listening Loop, and Complaint Decoder Card
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Train through experiential learning (not boring slides)
What if every “oh sh*t” moment in your venue became the reason customers raved — not left?
Your business gains:
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Staff who can handle any complaint with fairness, speed, and empathy
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Consistency across every shift — no more hit-or-miss service
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A culture where complaints fuel loyalty and repeat revenue
💬 Now imagine reading this in your next online review:
“We had an issue during our meal, but the staff handled it so well we’ll definitely be back — and bringing friends.”
Diagnose
Pick your pathway and we uncover the real picture.
Decide
You get a clear, no-fluff action plan.
Deliver
We train and coach your team to embed it on the floor—fast.
27 years across hospitality, tourism, coaching, mediation, and training.
Care Factor Consulting exists for one reason: exceptional and unforgettable outcomes — because we give a sht. Connection is the new currency.*
Ready to make care your competitive edge?
Ready to make care your competitive edge?
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