CARE FACTOR CONSULTING
Because we give a sh*t
YOUR TEAM’S INTERACTION STYLE IS NOW A REGULATORY HAZARD.
I install high-performance Systems of Work that bridge the gap between 5-star service and the Dec 2025 Psychosocial Laws. Professional standards. Zero drama. Total compliance.
KNOW YOUR RISK LEVEL IN 180 SECONDS.
Most Melbourne operators are flying blind. Use the 2026 Reality Check Diagnostic to identify the 4 Culture Cracks currently exposing your business to Victorian OHS liability.
⚠️ VICTORIAN OHS NOTICE: As of Dec 2025, "Management of Work" is a regulated hazard. Are you compliant?
SERVICE IS AN OUTCOME. SYSTEMS ARE THE LAW.
Great service can't be faked—and in 2026, it can't be left to chance.
You don't just have a 'staff issue' or a 'customer issue.' You have a System of Work issue. Under the Dec 2025 Psychosocial Regulations, your culture isn't just 'the vibe'—it's a reportable asset or a reportable liability.
I don't just teach your team to 'care' more. I install the Culture Toolbox that makes care mandatory, measurable, and legally compliant. We build the high-performance shield that keeps your team stable and your venue out of court.
INDIFFERENCE IS INVISIBLE —
UNTIL IT COSTS YOU EVERYTHING.
Anyone can teach staff to smile. But a smile won’t protect your business when the floor gets chaotic.
Real CARE isn't a feeling; it's a High-Performance System. It’s how your team operates in the moments that matter: when the kitchen is crashing, when a customer is screaming, and when the pressure is at its peak.
Under the new Victorian laws, these 'pressure tests' are now legal benchmarks. If your team defaults to indifference or reactivity, you aren't just losing customers—you're increasing your reportable risk. I don't just teach them to 'not fake it.' I build the Psychological Shield that makes excellence their only move.
"The CARE Standard™: The Framework for High-Performance Environments."
CULTIVATING CARE ISN'T GOSSIP. IT'S GOVERNANCE.
Most consultants think CARE is a feeling. I know it’s a framework. In a high-stakes floor environment, CARE is the difference between a team that thrives and a team that triggers a WorkSafe investigation.
CURIOSITY over conflict
We train your managers to ask, not tell. This stops "The Blame Game" before it starts.
ATTENTION to detail
Excellence lives in the gaps. We install systems that ensure no staff member—or customer—is left feeling invisible or unsupported.
RESPONSE - ability
We replace "snapping" with tactical communication. Your team stays cool under pressure, satisfying both the law and your brand.
ELEVATION of standards
We turn every floor error into a 60-second reset. It’s the paper trail the law requires and the 5-star service you promised.
THE FACTS EVERY OWNER IS CURRENTLY IGNORING.
$1.73
MILLION
The Maximum Corporate Penalty. Under the Victorian OHS Act, failing to manage psychosocial hazards like "Management of Work" and "Interactions" is now a top-tier financial risk.
DIRECTOR LIABILITY
The Buck Stops With You. Section 144 of the OHS Act means officers can be personally prosecuted for failing to exercise due diligence. Compliance is no longer "the manager's job."
COMPLIANCE ISN'T A WORKSHOP.
IT'S A SYSTEM OF WORK.
If your current 'Safety Strategy' is just a poster in the breakroom and a hope that nobody complains, you are exposed. I don't just give you the data; I install the Culture Toolbox that turns these legal risks into operational assets."
DECEMBER 2025
The Compliance Deadline. The law has shifted from "best practice" to mandatory. Every day you operate without a "Review and Revise" system is a day of unmitigated business risk.
Source: Occupational Health and Safety Act 2004 (Vic) and the OHS Amendment (Psychosocial Factors) Regulations 2025.
THE 3 PILLARS OF A PROTECTED VENUE.
TRUTH 01: THE MOMENT OF TRUTH
The Shift: Under pressure, your team doesn't "rise to the occasion"—they fall to the level of their systems.
We ensure they have the Psychological Shield to stay professional when the floor is on fire.
TRUTH 02: THE SILENT FRICTION
The Shift: "Quiet Quitting" and toxicity are reportable hazards.
We identify the invisible friction points that kill your profit and trigger Victorian OHS investigations.
TRUTH 03: THE RECOVERY DEFENCE
The Shift: A complaint isn't just a bad review; it's a performance metric.
We install the Response-Ability scripts that turn errors into documented proof of a high-performance culture.
YOU CAN’T "WING IT" TO COMPLIANCE.
The 2026 Psychosocial Laws have closed the loop on 'old-school' management. Hope is not a strategy, and 'we’ve always done it this way' is now a $1.73M liability.
The CARE Factor™ is the documented System of Work that replaces guesswork with governance. We don't just talk about the moments that matter—we install the standards that protect your team and your license.
THE ZERO-DRAMA ROADMAP
01
THE GUIDED HAZARD AUDIT
Stop guessing. We spend 2 hours mapping your floor interactions and management styles against the 2026 Psychosocial Laws.
You get a documented Risk Report and a clear list of what needs to change to protect your license.
02
THE REACTIVITY RESET™ INTENSIVE
The high-impact 'Circuit Breaker' for venues in active conflict. This half-day, on-site intervention stops the 'Blame Game' and installs the Psychological Shield in real-time.
We re-script your team’s communication, shut down toxic patterns, and stabilise your floor before your best staff walk out the door.
03
THE 90 DAY CULTURE INSTALL
The permanent solution for Melbourne venues.
We spend 3 months installing the Culture Toolbox, the 7-Minute Pre-Shift Reset, and the leadership loops that ensure your business stays compliant and profitable long-term.
04
THE FRACTIONAL CULTURE DIRECTOR
Compliance isn’t a one-off event—it’s a constant legal requirement.
I become your on-call partner to manage mandatory "Review and Revise" cycles and handle high-conflict mediation so you don't have to be their unpaid therapist. I stay in your corner, ensuring your team remains elite and your business stays fully protected under evolving Victorian laws.
.png)
FINALLY, TRAINING THAT ACTUALLY WORKS ON THE FLOOR.
Renee is incredibly knowledgeable—she speaks the language of the staff and knows exactly what the pressure of a service floor feels like. She helped our managers bridge the gap between being 'direct' and being effective, giving the team the boundaries they needed to handle angry customers safely. What really surprised us was her attention and support after the training was over—she didn't just walk away; she stayed invested to ensure the shift actually stuck. I’d have her back in a heartbeat.
Craig, Venue Manager
The George Hotel
.png)
PRACTICAL, NOT FLUFFY. THE ULTIMATE LEGAL SHIELD.
Having worked alongside Renee for over a decade in mediation and law, I’ve seen her navigate high-stakes conflict with a precision most consultants lack. I brought her in to run workshops for my own team because her training blends structure and strategy—it’s practical, not fluffy. My staff still use her techniques today. Renee’s CARE Framework is exactly what the hospitality industry needs to transform culture from a liability into an asset.
Kristy, Principal Lawyer Divex
.png)
FROM REACTIVE CHAOS TO STRATEGIC CLARITY.
In a high-pressure environment managing complex accounts and volatile personalities, Renee’s intervention was a game-changer. She gave me the tools to stop 'reacting' to drama and start managing conflict with clinical clarity. Her systems turned tense, high-risk conversations into productive outcomes, making the shift in team culture immediate and lasting. If you are drowning in staff friction, Renee is the circuit breaker you need.
Ursula, Key Account Manager IG Design Group
I DON’T DO BEIGE.
I DO BOUNDARIES.
Because compliance isn't a choice.
The 2026 Psychosocial Laws have turned 'the vibe' into a legal benchmark. You can no longer afford to 'wing it' with a team that isn't trained to handle the pressure.
I don't give you 'nice' advice—I install the System of Work that ensures your venue is as resilient as it is profitable.
I’M THE FIXER YOU DIDN’T KNOW YOU NEEDED.
I’ve spent 27 years in the trenches of high-pressure hospitality and retail. I know exactly what it looks like when a team is thriving—and I know exactly how fast a business bleeds money when they aren’t.
My background isn't typical. I’ve navigated high-conflict Divorce Mediation and I am a trained Trauma Therapist. This means I don't just "talk" about culture; I understand the nervous systems of your staff. I can spot a destructive "eye-roll" on your floor from across the room and shut it down before it becomes a $1.73M legal liability.
With a Cert IV in Training and Assessment (TAE), I don't just identify problems—I install the systems to fix them. I don’t do "Beige," and I don’t do "Group Hugs." I build the Psychological Shield your team needs and the Regulatory Fortress your business requires. If you want a "nice" consultant, keep scrolling. If you want a Fixer, let’s talk.
STILL WINGING IT?
Hope is not a corporate strategy. The 2026 Psychosocial Regulations are already here, and 'the vibe' is now a legal benchmark. Take 180 seconds to identify your venue’s highest-risk gaps before the inspectors do.